We are looking for Customer Support Executive with knowledge on Web Design & Development and about Server.
Roles and responsibilities
· Maintaining Website statistic Future Analysis
· Troubleshoot website software issues and follow ups till completion
· Resolve support issues with a focus on the root cause analysis to reduce recurring issues
· Work closely with the rest of the support team members to resolve issues quickly and efficiently
· Keep technical and product knowledge up to date through self-efforts and internal training
· Handling Technical Support for all our solutions such as Google Apps for Business, Web-Email Hosting ( cPanel & Plesk Control Panels ), Domain Name Registrations
· Basic Knowledge of HTML, CSS , Photoshop & Web Hosting will be an advantage
· Ability to work independently and on Client site sometimes
· A professional approach in answering calls of Clients
· Maintaining records of all interactions with clients
· Appropriate and timely follow-ups wherever required
· Responding promptly to clients queries
· Communicating with customers through over the phone call, Email and website live chat
Required Skills
Communication is the key in this profile. It is absolutely important for the executive to have fluent English communication skills.
· Excellent communication skills
· Good listening and problem-solving skills
· Ability to take and handle stress and pressure
· Good interpersonal skills
· Computer skills